Terms and conditions

1. About Us

• Press Pharmacy Ltd (Company No. 16081134)
• Registered address: 7, Upper Square, Isleworth TW7 7BJ, United Kingdom
• Email: support@presspharmacy.co.uk

These Terms apply to your use of our website and services, including purchases, subscriptions, and online consultations.

2. Important Safety Information

• We are not an emergency service. If you need urgent help, call 999 or attend A&E. For urgent advice, use NHS 111.
• Online information is not a substitute for in-person assessment where clinically required.

3. Eligibility and User Responsibilities

By using our services, you confirm that:

• You are at least 18 years old (unless a specific service states otherwise)
• You are a UK resident and provide a valid UK delivery address
• All information you provide is accurate, complete, and up to date
• You will not attempt to obtain medicines for resale or misuse

We may request additional checks (including age/identity verification) to protect patient safety and prevent fraud.

4. Our Services

We may provide:

• OTC medicines and health products for online purchase
• Private clinical questionnaires / consultations (where required)
• Private prescription issuing and supply where clinically appropriate
• Subscription plans (recurring supply of eligible products/services)

Some products/services are restricted by law, safety checks, or clinical suitability.

5. Online Consultations (Clinical Review)

Where a product/service requires a clinical assessment:

• You complete an online questionnaire (and any follow-up questions if requested)
• A qualified clinician reviews your answers
• The clinician may approve, decline, or request more information
• If approved, treatment may be supplied in line with safe supply requirements

Clinical discretion

• Approval is not guaranteed
• The clinician's decision is final and based on safety and appropriateness
• We may recommend alternative options or advise you to seek GP/urgent care support

6. Consultation Fees and Refunds

Some services require a consultation fee.

Assessment Fee (When Required)

A £49 assessment fee is charged where a clinical consultation is required. This fee pays for the clinician's assessment of your request.

If treatment is supplied

The £49 assessment fee is redeemable against the cost of your treatment.

If treatment is not clinically appropriate

The £49 assessment fee is refunded in full. You will be advised on suitable alternatives and will not be charged for any medication.

If you later change your mind after approval/processing, refunds depend on whether the order has already been prepared/dispensed (see Section 10).

7. Orders, Pricing, and Payment

• Prices are shown in GBP and may change.
• Payment processing is handled via Opayo + Elavon.

Orders may be cancelled/refused if:

• Identity/age checks fail
• A product becomes unavailable
• We suspect misuse or fraud
• The product/service is not suitable or lawful to supply

8. Subscriptions (Recurring Plans)

If you purchase a subscription:

• You authorise recurring charges at the stated frequency (e.g., monthly)
• You can cancel before the next billing date to stop future payments
• We may suspend a subscription if payment fails or if clinical eligibility changes (where relevant)

Subscription changes

• If prices change, we will provide notice within the website/account area (and/or by email where appropriate).
• Eligibility-based subscriptions (where clinical review is required) may require periodic reassessment.

9. Delivery

We will publish our delivery options and charges on our Delivery and returns page before we start supplying medicines.

Delivery rules

• Delivery times are estimates, not guarantees.
• You must ensure someone can receive deliveries where needed (including age-verified deliveries).
• Risk passes on confirmed delivery to the address provided, except where consumer law says otherwise.
• You are responsible for safe storage immediately on receipt (especially for medicines).

10. Returns, Cancellations and Refunds

A) Non-Medicinal Goods

You may have statutory rights to cancel/return eligible items under consumer law. Some items may be excluded (e.g., sealed hygiene goods once opened).

B) Medicines and Prescription Items

For safety and legal reasons, we generally cannot accept returns of medicines once supplied/dispensed (unless faulty, damaged, or supplied incorrectly).

C) Incorrect, Damaged, or Faulty Items

If something is wrong, contact support@presspharmacy.co.uk promptly with your order number and photos (where relevant). We will arrange replacement/refund as appropriate.

11. Misuse, Fraud Prevention, and Refusal of Service

We may refuse supply or suspend accounts where we suspect:

• Misleading health information
• Attempted multiple orders to bypass limits
• Misuse, diversion, resale
• Abusive behaviour towards staff

12. Limitation of Liability

Nothing in these Terms limits liability where unlawful (e.g., for death/personal injury caused by negligence).

Subject to that:

• We are not liable for losses caused by inaccurate information you provide
• We are not liable for indirect or consequential losses
• We are not liable for delays outside our reasonable control (e.g., courier disruptions)

13. Intellectual Property and Website Use

All website content, branding, and materials belong to Press Pharmacy Ltd or licensors. You must not copy, scrape, or misuse the site.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date will reflect changes. Continued use of the site means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be handled under those courts.