Delivery and returns

Delivery information

We will publish our delivery options and charges here before we start supplying medicines.

Returns policy

Medicines and Healthcare Products

Due to health and safety regulations, we cannot accept returns of medicines or healthcare products once they have left our pharmacy. This is in accordance with pharmaceutical regulations and is for your protection.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.

Damaged in Transit

If your order arrives damaged, please take photos and contact us within 48 hours. We will investigate and arrange a replacement or refund.

Non-pharmaceutical products

Non-pharmaceutical products (e.g., skincare, wellness items) may be returned within 14 days of delivery if unused and in original packaging. Please contact us to arrange a return.

Contact us

If you have any questions about delivery or returns, please contact us:

Email: support@presspharmacy.co.uk