Accessibility statement

Our commitment

Press Pharmacy Ltd is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards to our website.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Measures we take

Press Pharmacy takes the following measures to ensure accessibility of our website:

• We include accessibility as part of our development process
• We use semantic HTML to ensure content is structured and navigable
• We provide text alternatives for non-text content where possible
• We ensure sufficient colour contrast between text and background
• We design interactive elements to be usable with keyboard navigation
• We use ARIA labels and roles where appropriate to support screen readers
• We test our site across a range of devices and browsers

Known limitations

While we strive for full WCAG 2.1 AA compliance, some areas of the site may not yet be fully accessible. Known limitations include:

• Third-party content: Some embedded content from third-party services (such as payment providers or booking tools) may not fully meet accessibility standards. We work with our partners to improve this where possible.
• PDF documents: Some downloadable documents may not be fully accessible to screen readers. If you need information from a document in an alternative format, please contact us.
• Older content: Some Health Hub articles sourced from external feeds may not have been fully optimised for accessibility. We are progressively reviewing and improving this content.
• Complex forms: Our consultation assessment forms are multi-step and dynamic. While we aim to make them keyboard-navigable and screen-reader compatible, some interactions may be challenging. Please contact us if you need assistance completing a consultation.

Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (including NVDA, JAWS, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

The website is designed to work with current versions of major browsers including Chrome, Firefox, Safari, and Edge.

Reporting accessibility issues

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days and will work with you to resolve any issues.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the Equality Advisory Support Service (EASS), which provides advice and information to individuals in England, Scotland, and Wales who feel they have experienced discrimination.

Review

This accessibility statement was last reviewed on 30 March 2026. We review and update this statement regularly to reflect any changes to our website or accessibility improvements.